CRM Manager

We are hiring on behalf of our partner, an innovative player in the online gaming industry, known for its rapid growth and cutting-edge approach. With a strong focus on engagement, entertainment, and community, our partner is redefining the gaming experience for players worldwide. Their fast-paced, digital-first culture thrives on creativity, collaboration, and a commitment to excellence.

The Opportunity

We are searching for a dynamic CRM Manager to spearhead high-impact campaigns that drive both acquisition and retention. This role is instrumental in crafting and executing campaigns that resonate with players across multiple emerging markets. As a key member of the CRM team, you’ll be working cross-functionally to ensure flawless execution and drive optimal engagement.

Key Responsibilities

Campaign Strategy & Execution

• Plan and deploy targeted CRM campaigns aimed at increasing player retention and acquisition.
• Oversee and optimize promotional initiatives, ensuring they are well-aligned with business objectives.
• Develop and execute comprehensive communication plans to maximize campaign impact.
• Ensure seamless collaboration with internal teams and external partners to deliver top-tier player experiences.

Performance Monitoring & Optimization

• Conduct end-to-end campaign tracking to evaluate execution effectiveness.
• Continuously monitor campaign performance, identifying areas for improvement.
• Provide data-driven insights to enhance player engagement and campaign participation.

Compliance & Process Management

• Adhere to industry regulations and company policies to ensure ethical execution of promotions.
• Maintain a structured, well-documented approach to CRM project management.
• Support the execution of independent CRM projects as needed.

What We’re Looking For

• Exceptional organizational skills with a sharp attention to detail.
• A marketing-focused mindset, always striving to improve player engagement.
• Strong communication and collaboration skills to liaise effectively with stakeholders.
• A results-driven approach, with a passion for delivering top-notch player experiences.

What’s in It for You?

• Remote-first flexibility – work from anywhere.
• Growth-focused environment with room for career development.
• A fast-moving, energetic team passionate about gaming and innovation.
• Competitive benefits and incentives aligned with performance.

Key Success Metrics (KPIs)

• Efficient execution and timely delivery of campaigns.
• Impactful reporting with a clear understanding of campaign performance.
• Increased player engagement and participation in emerging markets.

If you thrive in a fast-paced, high-growth industry and have a knack for crafting engaging player experiences, we’d love to hear from you! 🚀

Apply for this role