Customer Support Representative

Location: Warsaw, Poland (Hybrid setup at the Warsaw Office)

Type: Full-time, shift-based – including evening shifts and some weekends. No night shifts.

About the Role

We’re hiring on behalf of our client in Warsaw- a well-established iGaming company that are running a reputable Sweepstakes casino brand targeting the U.S. market.

We’re looking for a proactive and driven Customer Support Representative to join their ambitious team in Warsaw. If you’re hands-on, solution-oriented, and ready to work in a fast-paced iGaming environment, this one’s for you.

You’ll be the first point of contact for players – supporting them with everything from account setup to payments, KYC, and more. The role requires flexibility to work rotating shifts, including evenings and weekends, with a hybrid setup offering a mix of office and remote work.

What You’ll Be Doing

• Support players via live chat and email, delivering quick and effective solutions

• Handle inquiries related to payments, KYC, account access, gameplay, and promotions

• Monitor and respond to customer feedback, ensuring high levels of satisfaction

• Collaborate with internal departments (Payments, Content, Risk, Product) to resolve issues

• Assist with content updates, quality checks, and other ad-hoc operational tasks

• Maintain detailed records of interactions in CRM tools and follow internal procedures

What You’ll Bring

• Fluent English, both written and spoken (a must!)

• Previous experience in customer support or iGaming is a plus but not required

• High energy, positive attitude, and eagerness to learn

• Ability to multitask and remain calm under pressure

• Willingness to work flexible hours, including weekends and holidays

• A hands-on mindset, you see something that needs doing, and you take initiative

What’s in It for You

• Be part of a growing brand entering the U.S. iGaming market

• A hybrid setup – work from home with regular days at the Warsaw office

• A chance to grow your career in a vibrant, international team

• Fast-paced environment where your work makes a real impact

• Supportive team and opportunities for long-term development

Apply for this role