Our partner is a performance-driven digital marketing agency working with 100+ international iGaming brands across multiple markets.
They bring together client strategy, performance media, creative, data, and project management to help brands grow through measurable, scalable acquisition. The environment is fast-paced, international, and highly focused on performance, commercial impact, and long-term client partnerships.
As an Account Manager, you will own the relationship with a portfolio of international iGaming clients and act as their primary point of contact within the agency.
Your role is to understand client goals, gather and clarify requirements, manage communication and expectations, present performance results, and ensure client needs are clearly translated to internal teams.
You will work closely with Performance Project Managers and specialist teams, while remaining focused on client relationships, satisfaction, retention, and account growth rather than campaign execution.
Client Relationship Ownership: Build and maintain strong relationships with assigned clients, acting as their main day-to-day contact.
Requirements Gathering: Understand client goals, priorities, challenges, and requests, and turn them into clear briefs for internal teams.
Client Communication: Lead regular client communication, meetings, follow-ups, and status updates, ensuring expectations and next steps are clear.
Performance Presentation: Present campaign results and recommendations in a simple, commercially relevant way, translating data into clear business insights.
Expectation Management: Manage client expectations around scope, timelines, deliverables, and results.
Feedback & Escalations: Gather client feedback, manage concerns, and coordinate internal teams to resolve issues quickly.
Client Retention & Satisfaction: Proactively identify risks, maintain strong engagement, and ensure clients see continuous value in the partnership.
Account Growth: Identify opportunities to expand cooperation through additional services, markets, campaigns, or projects.
Voice of the Client: Represent client needs internally and ensure teams understand both what the client wants and why it matters.
3+ years of experience in Account Management, Client Services, or Customer Success, preferably in digital marketing, performance marketing, or iGaming.
Strong relationship-building and stakeholder management skills.
Excellent verbal and written communication skills.
Strong ability to gather requirements and turn client needs into clear briefs.
Confident in presenting performance results, recommendations, and business insights.
Comfortable working with performance marketing metrics such as FTD, CPA, CAC, ROAS, CTR, and conversion rate.
Strong commercial awareness with a focus on client retention and account growth.
Organized, proactive, and comfortable managing multiple clients and priorities.
Previous iGaming, sportsbook, casino, or sweepstakes experience is strongly preferred.
We’re hiring on behalf of our client in Warsaw- a well-established marketing agency in the iGaming industry that are running a reputable Sweepstakes casino brand targeting the U.S. market.
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As a Performance Project Manager, you will drive the end-to-end execution of global, multi-channel performance marketing campaigns
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Our partner, an international performance agency working with high-growth casino and sweepstakes products are looking to hire a Director of Client Strategy to join their team. In this role you'll provide the senior iGaming expertise and strategic direction across our partner's casino, sweepstakes, and betting account
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