Customer Service Specialist (Finnish Market)

We’re hiring for our partner, a growing company that builds and operates high-quality iGaming brands, focusing on delivering premium player experiences. With offices in Malta and Marbella, their operations are powered by highly experienced teams with deep industry knowledge. The company culture promotes accountability and autonomy, trusting team members to use their expertise and best judgment to continuously improve and deliver exceptional gaming experiences.

What You’ll Do

• Provide outstanding customer service through chat and emails in both English and Finnish

• Respond professionally to a range of live chat and email queries from players

• Handle KYC duties and document processing

• Investigate inquiries to determine underlying customer needs

• Communicate in a prompt, thoughtful, warm, and empathetic manner

• Provide first-time resolution wherever possible

• Remain vigilant of any suspicious activity and escalate when needed

• Cross-sell and promote opportunities when appropriate

• Identify responsible gaming concerns during live communications and offer appropriate support

• Always put the player first

What We’re Looking For

• Experience in Customer Service or a similar role within the iGaming industry

• Strong proficiency in English and Finnish, both written and spoken

• Willingness to work shifts between 8 am – 1 am

• Current location or willingness to relocate: Malta

What You’ll Get

• A close-knit team across Malta and Marbella

• Opportunities to grow beyond traditional customer service roles

• Hybrid work environment

• Access to a vibrant office space at SOHO Strand

• Health insurance

• On-site gym

• €100 monthly commute allowance added to your salary

• Paid volunteering time to support social causes

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