Head of Operations

Head of Operations

Hybrid (Warsaw, Poland)

We are hiring a Head of Operations on behalf of our client, an international performance agency working with high-growth casino and sweepstakes products.

In this role you will own the operational performance and internal management of the agency. You are responsible for team structure, standards, procedures, delivery quality, and SLA adherence across all client accounts.

This is a non-customer-facing leadership role focused on people management,
workflow optimization, and building scalable operational systems that ensure clients are consistently well-served.

Key Responsibilities:

• Manage the core delivery teams (Media Buying and Creative)
• Act as the central reporting line for the organization
• Build, document, and standardize internal processes, workflows, and best
  practices
• Define and monitor SLAs, quality standards, and performance expectations
• Oversee workload distribution, resource planning, and capacity management
• Identify operational bottlenecks and implement structural improvements
• Support hiring, onboarding, and training processes to scale the agency
  effectively
• Collaborate with senior leadership on agency growth and operational strategy
• Maintain overall delivery quality without directly owning campaign strategy

Requirements:

• Proven experience in an operational leadership role within a B2B marketing
  agency
• People management background
• Experience building or restructuring operational frameworks in an agency
  environment
• Excellent organizational and process-building skills
• Comfortable working in fast-paced, performance-driven environments
• High ownership mindset with structured, methodical approach
• iGaming experience is a plus, but not required
  

Apply for this role